Podcast interview with Chris Lalomia for Matthew Efird’s “Market Mavericks” show

Key Takeaways

– Chris Lalomia runs The Trusted Toolbox, a handyman/remodeling business, and hosts the Small Business Safari podcast

– He emphasizes the importance of consistent training, knowing your numbers, and having systems in place to scale a service business

– Chris advocates for networking, mentorship, and mastermind groups as key drivers of business growth and personal development

– He’s working on transitioning to a more strategic role by hiring a GM to run day-to-day operations in Atlanta

Topics

Chris’s Background and Businesses

– Originally from Michigan with a master’s in mechanical engineering

– Started The Trusted Toolbox in 2008 during the recession

– Currently runs:

– The Trusted Toolbox (handyman/remodeling) in Atlanta and Athens

– Home Service Institute (training program, currently on hold)

– Small Business Safari podcast

– President of NARI (National Association of the Remodeling Industry) Atlanta chapter

Business Creation and Early Challenges

– Started with a business plan, but underestimated labor costs

– Initially priced too low due to economic pressures ($540/day vs current $890/day)

– Learned importance of knowing numbers and not buying business through low pricing

– Focused on process improvement and small jobs to build customer base

Business Pivots and Growth

– Realized he was in the training business, not just handyman work

– Shifted focus to consistently training team members

– Changed his “why” from making money to creating impact and legacy

– Now impacts 38 families through employment

Team Building and Culture

– 5000 sq ft office space with training room as focal point

– Bi-weekly team meetings (24/year) focusing on:

1. Customer service

2. Operational processes

3. Technical skills/new tools

– Emphasis on making meetings engaging for hands-on learners