Podcast interview with Chris Lalomia for Matthew Efird’s “Market Mavericks” show

Key Takeaways

– Chris Lalomia runs The Trusted Toolbox (https://thetrustedtoolbox.com/), a handyman/remodeling business, and hosts the Small Business Safari podcast
– He emphasizes the importance of consistent training, knowing your numbers, and having systems in place to scale a service business
– Chris advocates for networking, mentorship, and mastermind groups as key drivers of business growth and personal development
– He’s working on transitioning to a more strategic role by hiring a GM to run day-to-day operations in Atlanta

Topics

Chris’s Background and Businesses

– Originally from Michigan with a master’s in mechanical engineering
– Started The Trusted Toolbox in 2008 during the recession
– Currently runs:
– The Trusted Toolbox (handyman/remodeling) in Atlanta and Athens
– Home Service Institute (training program, currently on hold)
– Small Business Safari podcast
– President of NARI (National Association of the Remodeling Industry) Atlanta chapter

Business Creation and Early Challenges

– Started with a business plan, but underestimated labor costs
– Initially priced too low due to economic pressures ($540/day vs current $890/day)
– Learned the importance of knowing numbers and not buying business through low pricing
– Focused on process improvement and small jobs to build customer base

Business Pivots and Growth

– Realized he was in the training business, not just handyman work
– Shifted focus to consistently training team members
– Changed his “why” from making money to creating impact and legacy
– Now impacts 38 families through employment

Team Building and Culture

– 5000 sq ft office space with training room as focal point
– Bi-weekly team meetings (24/year) focusing on:
1. Customer service
2. Operational processes
3. Technical skills/new tools
– Emphasis on making meetings engaging for hands-on learners